IT and security teams are under constant pressure to streamline operations while maintaining strong security and compliance. In this Brand Story episode, Chase Doelling, Principal Strategist at JumpCloud, shares insights from the company's latest SME IT Trends Report. The discussion highlights key trends, challenges, and opportunities that IT teams face, particularly in small and medium-sized businesses (SMBs).

The Role of IT in Business Operations

Doelling emphasizes the increasing responsibility placed on IT teams. Historically seen as cost centers, IT and security functions are now recognized as critical to business success. More organizations are merging IT and security efforts, ensuring that security considerations are built into every decision rather than being addressed reactively.

A major takeaway from the report is the shift toward decentralization in IT decision-making. Departments are increasingly adopting tools independently, leading to an explosion of software-as-a-service (SaaS) applications. While this autonomy can boost efficiency, it also creates risks. Shadow IT—where employees use unauthorized tools—has become a top concern, with 88% of organizations identifying it as a risk.

AI, Security, and IT Investment

The report also reveals a growing divide in AI adoption. Organizations are either moving aggressively into AI initiatives or staying completely on the sidelines. Those embracing AI often integrate it into security and IT operations, balancing innovation with risk management.

Budget trends indicate that IT spending is rising, with security tools accounting for a significant portion. The need for robust cybersecurity measures has pushed organizations to prioritize visibility, access management, and compliance. A notable shift is occurring in remote and hybrid work models. While remote work surged in previous years, only 9% of organizations now report being fully remote. This return to office environments introduces new IT challenges, particularly in managing networks and devices across hybrid workplaces.

How JumpCloud Supports IT Teams

JumpCloud’s platform simplifies IT and security operations by unifying identity and access management, device management, and security policies. One key challenge IT teams face is visibility—knowing who has access to what systems and ensuring compliance with security policies. JumpCloud’s approach allows organizations to manage users and devices from a single platform, reducing complexity and improving security posture.

An example of JumpCloud’s impact is its ability to detect and manage SaaS usage. If an employee tries to use an unauthorized tool, JumpCloud can guide them toward an approved alternative, preventing security risks without stifling productivity. This balance between security and efficiency is essential, particularly for SMBs that lack dedicated security teams.

Looking Ahead: IT and Security Convergence

Doelling teases upcoming research that will explore the relationship between IT and security teams. With these functions blending more than ever, organizations need insights into how to align strategies, resources, and budgets effectively.

For IT and security professionals navigating a landscape of increased threats, shifting work environments, and AI-driven innovation, the insights from JumpCloud’s research provide a valuable benchmark. To gain a deeper understanding of these trends and their implications, listen to the full episode and explore the latest SME IT Trends Report.

Learn more about JumpCloud and their offering: https://itspm.ag/jumpcloud-pg7z

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Guest: Chase Doelling, Principal Strategist, JumpCloud [@JumpCloud]

On LinkedIn | https://www.linkedin.com/in/chasedoelling/